Handelsbetingelser hos Danish Gallery
Trading conditions at Danish Gallery
General information:
Danish Gallery
Landlystvej 146
6715 Esbjerg N
CVR no.: 26965632
Phone: 26665605
Email: info@danishgallery.dk
Prices:
At Danish Gallery, all prices are in Danish kroner/Euros and stated incl. VAT and shipping.
Payment:
Danish Gallery accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer and Anyday. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. We reserve the right for price errors and paintings that have already been sold elsewhere, where the artist has forgotten to inform us of this. This happens extremely rarely, and in these situations we will inform you of this as soon as possible after the order has been placed.
Delivery:
Danish Gallery's artists aim to ship the order within a few days, or within a week at the latest. If there is a delay of any kind, you will be informed of this via email, just as we will send you a tracking number etc. so that you can follow the package's path to your door.
We ship worldwide. Free shipping within the EU. Goods will be delivered to the delivery address specified in the order.
Your goods are sent with a suitable freight forwarder, usually Brink Transport, Post Nord or GLS.
NOTE: If you are not found at home and the package is not allowed to be delivered, the package will be moved to the nearest delivery point, of which you will be notified. If problems arise, contact the forwarder or Danish Gallery.
Right of complaint:
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Danish Gallery will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, please contact us via email so that we can find a solution, as well as a possible return address for the artist.
Refund:
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal:
There is a 14-day full right of return on goods purchased in our online gallery.
The period is calculated from the day:
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at info@danishgallery.dk. In the message, you must make it clear that you wish to use your right of withdrawal.
You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
Goods excluded from the right of withdrawal
We offer a 14-day full right of return on all paintings, including paintings specially made according to your wishes.
A possible return must be sent back to the sender, i.e. directly to the artist.
Return:
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product, i.e. in this case, hang the painting on your wall.
If the painting is used in a different way than described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.
Refund:
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Personal data policy:
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Danish Gallery. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: info@danishgallery.dk